We had the pleasure of having our parents (Melody’s father and mother, and Tom’s mother) as residents at Silver Maples. Melody’s father and mother lived in independent living for four-and-a-half years, then her mother lived on the assisted side for about six months. Tom’s mother lived on the independent side for six-and-a-half years, then on the assisted side for a short time.
As children of residents, we would recommend Silver Maples most highly. The amenities and services at Silver Maples (such as food, cleanliness, activities, and so forth) are excellent. What really makes Silver Maples stand out, however, are (1) its culture and (2) the competence of its staff.
The Silver Maples culture is evident if you chat with any employee. Not only are the managers, receptionists, and events coordinators friendly and helpful (as one would like to expect), but you can approach absolutely any housekeeper, operations crew person, or food server and that person will immediately stop and help you knowledgeably and cheerfully. This leads to a warm, attentive culture between residents and staff and among the residents themselves. The words “neighborhood” and “community” are not just buzzwords at Silver Maples. They have carefully created a truly warm, interactive culture.
The competence of the staff at all levels is impressive. Over the years we have had occasions to talk to managers, staff, and caregivers, both on the independent and assisted sides, on a wide range of residential and healthcare topics, from strategic care issues to nitty-gritty, where-do-I-find-this questions. All of the Silver Maples staff have been unfailingly knowledgeable and informative. And they never miss an action item or follow-up.
In summary, based on extensive experience, we very strongly recommend Silver Maples. The two key criteria for judging a senior residence community are its culture and the competence of its staff, and Silver Maples shines in these areas. We feel very fortunate that our parents were Silver Maples residents.