Silver Maples Receives National Recognition for Excellence in Resident Engagement

Holleran, a premier research and consulting organization that offers employee and resident engagement benchmarks to senior living communities nationwide, recently announced their 2018 Choice Community Award Winners.

Silver Maples of Chelsea Retirement Neighborhood is excited to share they were recently among just 37 communities honored nationally for their excellence in Resident Engagement; and the only senior living community in Michigan. The Choice Community Award recognizes organizations that create an exemplary culture that supports residents in their successful aging.  In order to qualify for this award, a community must exceed Holleran’s “Engagement Index” benchmark with a mean score of 85 or higher, on a 100-point scale. Silver Maples’ was ranked in the 86th percentile for Well-Being, 90th for Voice, 93rd for Fullfillment, and the 94th percentile for Connection. This honor ranks Silver Maples in the top 5% of the more than 700 not-for-profit senior living communities surveyed nationwide.

“Choice Communities earn this designation—this is the one that really counts and is legitimate. It is not an award that communities apply for; it is more than a marketing technique.”

—Michele Holleran, Holleran CEO

“We are excited to recognize the Holleran 2018 Choice Communities,” states Michele Holleran, CEO, and founder of the research firm. “It is important to have an industry gold standard such as the Holleran Benchmark, by which to measure and recognize top employee and resident engagement communities. This designation was created because Holleran knows the value of being a Choice Community. These communities boast strong cultures of employee and resident engagement where employees feel their workplaces honor them, and residents feel they are supported in their successful aging.”

Holleran has the largest benchmark of senior living engagement scores by which campuses can compare performance relative to their peers. “Choice Communities earn this designation—this is the one that really counts and is legitimate. It is not an award that communities apply for; it is more than a marketing technique,” explains Michele Holleran. Backed by 26 years of solid research and uncompromised measures, Holleran provides campuses with the data they need to increase their employee retention and provide a culture of engagement to their residents.

“There is truly a family feel, and a vital, positive energy which is almost tangible when you walk in the door.”

—Silver Maples resident

Silver Maples of Chelsea Retirement Neighborhood is a vibrant community that excels at creating and supporting a positive aging experience. This updated mission was created over a year ago with the help of residents and staff as they looked to accurately define the passion and goals for the organization. “Our residents scored in the 93rd percentile in the area of Fulfillment. They feel that Silver Maples creates an environment in which they can maintain a sense of purpose in life and pursue their goals. This score truly represents our focus of allowing residents to continue to live the life they want, find ways to meaningfully contribute, and maintain continuity with the life they had prior to living at Silver Maples,” states Julie Deppner, CEO/Executive Director. The residents certainly agree saying, “There is truly a family feel, and a vital, positive energy which is almost tangible when you walk in the door. There’s a warm relationship between staff and residents and hence among residents. What accounts the most for this overall harmony is the way Silver Maples management includes residents in its decision-making about running our ‘home’.”

Silver Maples of Chelsea Retirement Neighborhood was built over 21 years ago to provide housing options and a lifestyle that encourages older adults to take an active role in their lives. As a leader in the industry, Silver Maples is passionate about creating and supporting a positive aging experience for their residents.  Our warm, vibrant community culture and beautiful wooded setting is an ideal location for those looking for independent or assisted living homes in southeast Michigan. If you’re interested in learning more about our retirement neighborhood near Ann Arbor, visit www.silvermaples.org, connect with us on Facebook or Instagram or call (734) 475-4111 to schedule and visit and see it for yourself.